As the CEO of Hong Kong’s largest non-hospital medical services provider, Lu and EC Healthcare’s mission is to provide an unrivaled, expansive network and ecosystem – a one-stop shop for health care.

From checkups and vaccinations to lab testing, imaging diagnostics and pain management, as well as aesthetic medical, beauty and veteran services, EC Healthcare draws on the expertise of 337 doctors and 56 veterinarians across 46 brands at 182 service points to offer exemplary care for patients and animals.

“It’s basically about creating sustainable, attainable and affordable health care for the general public.”

Stepping into the role of CEO at the height of the COVID-19 pandemic meant that Lu – who brought with him over 20 years’ experience in corporate operations, risk management and client relationship management at companies including Cathay Pacific – faced additional challenges. But ultimately, he saw them as more positive than negative over the long-term.

While acquisitions comprise a major facet of the company’s ongoing strategy, arguably even more crucial is its dependence on high-quality suppliers. As well as insurance, telecom, property and pharmaceutical partners, other medical specialist systems and products, such as laser aesthetic skin care provider Solta Medical Hong Kong, are integral to ensuring EC Healthcare can offer its customers top-of-the-line solutions.

Over the past few years, EC Healthcare has continued looking at ways to expand its offerings and venture into new pillars and subsidiary services. This diversification meant that it was essential to keep not only the immediate team, but also the stakeholders and suppliers, consolidated and operating in the same way and under the same value system.